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Voice
Inbound

Voice Inbound can be understood as the customer service center specifically designed to handle incoming phone calls. It's essentially the other side of the phone when a customer dials a company's support number. Here's a breakdown to simplify it:

Customer care

Specialty help desk

Inbound Sales & Upsell / Cross-sell

Retention

Voice
Outbound

Sales & Marketing: Companies might use outbound calls to generate leads, promote new products or services, or follow up with potential customers.

Customer Service: Proactive outreach can include appointment reminders, follow-up calls after a purchase to check on satisfaction, or even courtesy calls to check in with long-term customers.

Surveys & Feedback: Outbound calls can be used to gather customer feedback on products, services, or recent experiences.

Debt Collection: In some cases, companies may use outbound calls for debt collection purposes, following specific regulations.

� Collections

� Recovery

� Direct sales

� Lead generation

� Onboarding

� Health Check Calling

� Customer Service

� Retention Calling

Back Office
Inbound

It's more likely that "Back Office Inbound" refers to a situation where certain inbound customer inquiries are routed to back-office teams for further processing or resolution.

� Close Looping

� Email & Chat Support

� Assessment and reporting

Data
Entery

Data entry, while seemingly simple, is an essential step in transforming raw information into a usable digital format for various purposes.

Sales: Entering customer information and order details into a sales database.

Finance: Entering financial transactions and account information into databases.

Marketing: Adding customer contact information to email marketing lists.

Healthcare: Transferring patient data from medical records into electronic health records.

� Image entry

� Card entry

� Book entry

� Survey form online entry

� Patient details entry

� Subscription entry

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