Enables real-time chat with a support representative for quicker resolution of complex issues.
Absolutely! We're happy to announce that we are providing 24/7 round-the-clock support.
Our team is well-versed in a wide range of topics, equipped to tackle a variety of issues you might face.
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At PARTHAARAV INFRATECH BPO LLP, our mission is to empower businesses to achieve their full potential by delivering exceptional BPO solutions that optimize efficiency, enhance customer satisfaction, and drive sustainable growth. To be the premier provider of innovative and reliable business process outsourcing (BPO) solutions, driving transformative growth and success for our clients worldwide
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Engage Customer via Multiple Channels- Inbound, Email, Chat Social Media, Outbound
Effective Resolution & Enhanced customer Experience.
Enables higher customer loyalty & reduce customer effort for query resolution.
Services include welcome & activation calls, customer queries, request, billing, payment, complaint resolution
Apply smart, automated, and AI-driven technologies to provide modern customer care at scale.
Increase customer satisfaction and retention, and reduce support costs by cutting resolution time
Consumers are willing to pay more for better customer experience Our care team support gives you what you needs to deliver
Voice Inbound can be understood as the customer service center specifically designed to handle incoming phone calls. It's essentially the other side of the phone when a customer dials a company's support number. Here's a breakdown to simplify it:
Sales & Marketing: Companies might use outbound calls to generate leads, promote new products or services, or follow up with potential customers.
Customer Service: Proactive outreach can include appointment reminders, follow-up calls after a purchase to check on satisfaction, or even courtesy calls to check in with long-term customers.
Surveys & Feedback: Outbound calls can be used to gather customer feedback on products, services, or recent experiences.
Debt Collection: In some cases, companies may use outbound calls for debt collection purposes, following specific regulations.
It's more likely that "Back Office Inbound" refers to a situation where certain inbound customer inquiries are routed to back-office teams for further processing or resolution.
Data entry, while seemingly simple, is an essential step in transforming raw information into a usable digital format for various purposes.
Sales: Entering customer information and order details into a sales database.
Finance: Entering financial transactions and account information into databases.
Marketing: Adding customer contact information to email marketing lists.
Healthcare: Transferring patient data from medical records into electronic health records.
